英文道歉信

时间：2022-02-11 17:10:35 道歉信我要投稿

有关英文道歉信模板汇编六篇

　　在日常生活中，有时我们会接触并使用道歉信，道歉信可以帮助我们表示遗憾和歉意，表明愿意补救的愿望，提出建议或安排。如何写一份恰当的道歉信呢？以下是小编帮大家整理的英文道歉信6篇，仅供参考，希望能够帮助到大家。

有关英文道歉信模板汇编六篇

英文道歉信篇1

　　Dear Mr. Shen

　　We are sorry to learn of the unpleasant experience you had encountered during your last stay with us on Jun. 13-15, 1999 as incorrect amount was charged onto your Visa Card account, it should be RMB 6787 instead of RMB 3887.42.

　　We have made a full investigation into matter and regret to say that it was our staff's mistake, therefore, we ask for your kind understanding as human error is bound to creep in on occasion and accept our most sincere apologies to you in this respect.

　　Mr. Shen, attached is copy of your hotel bill and amended Visa Card voucher with correct amount Indicated for your reference and perusal. If you have any queries, please do not hesitate to contact Us.

　　Once again, our most sincere apologies and we look forward to opportunity of redeeming ourselves to welcoming you back to China World Hotel in near future.

　　Your sincerely

　　Alfred Zhuang

　　Front Office Manager

英文道歉信篇2

Dear Mary,

　　I am very sorry that I can not take part in your party . It is pity to me because of my emercy thing need to be dealt with . I hope you will have one good time for the party . I really love you ! Please give my regards to our friends !If possible ,please do not forget to inform me if you have the party next time . I shall come to it on time. If I could do something for your party ,please feel free to contact me . That would be my pleasure. Above all , I apologize again for my absence from the party ! Good luck to you all !

　　Yours truly,

　　Ellen

英文道歉信篇3

　　Dear David:，

　　I am afraid that you will think me unpardonably negligent in not having answered your letter dated 7, December sooner, but when I have told you the reason, I trust you will be convinced that the neglect was excusable. When your letter arrived, I was just in Hong Kong. As my family could not forward it to me during my absence, it has been, therefore, lying on my desk until the moment when I took it up. Now the first thing I have to hasten to do is to write to you these few lines to express my deep regret.

　　yours，

　　Sara

英文道歉信篇4

Dear Mr。 Hunnicutt，

　　I am writing to apologize for the incorrect invoice you received from us。 Owing to a breakdown in communications， we did not credit you with a 10% discount， as agreed。

　　We shall send you the correct invoice as soon as possible and make sure that such a mistake will not occur again。 Please accept my apologies for any inconvenience we have caused。

　　Your sincerely，

　　Peter Gibson

英文道歉信篇5

Dear Stacy

　　Im so sorry that we had a cold air the other day.I regard you as my best friend.I know I shouldnt do things like that. You havent talk to me for a few days. Im sad about this. when we are talking , I always feel very happy because I have such a friend that can understand what Im thinking about. I didnt mean to hurt you.Please trust and forgive me.Write to me soon.

　　yours

Tom

英文道歉信篇6

游客朋友们：

　　首先我们真心感谢桅子花开、海星以及马来吸呀等几位网友给我们所提的意见，今年在政府论坛上有两封公开批评我们的帖子，说实在的，刚刚看到的时候，心里确实是堵得慌的，不高兴的，总觉得目前国内旅游市场大环境就是这个样子，大社不强，小社散差，从业人员服务意识、技能普遍不强等等，刚开始，我们确实给自己找了一些自我安慰的借口。

　　现在再认真思考这个问题，我们觉得，做为从业人员有责任、有义务，也必须为游客提供更为轻松、快乐的旅游时光。坦诚的说，今年7、8两个暑期月份下来，在我们质检回访过程中，所发现存在质量问题的，游客投诉到公司的也绝不仅此两例。

　　我们总结分析下来，存在质量问题的主要是散客出游群体，暑期质量问题一般容易出现在车辆空调不好，某些导游态度存在问题，以及住房条件较差等方面。目前旅行社的存在方式大体上分为三类，一类是组团旅行社，我们**就是这样类型的旅行社，面向终端客户收取客源;一类是地接旅行社，主要接待外地游客来本地旅游;第三类是同行批发旅行社，如扬州苏之旅旅行社，仪征旅行社同行受制于客源量问题，收到游客报名后，无法独立发团，只能交给这样的批发旅行社统一发团。这种现状就导至了组团旅行社对散客质量的掌控从很大程度上受制于同行批发旅行社，从某种程度上来说，仪征散客出游，选择哪家旅行社报名的差别是不大的，唯一的区别所在是旅行社经营者的思路，以及遇质量投诉后，规模大一些的旅行社对批发旅行社的牵制能力会更强一些，仅此两点而已。

　　关乎旅游质量还有一个很重要的点，就是导游，景点美不美，全靠导游一张嘴。好的导游除了在讲解上会更为精彩外，对于游客心理的把握能力通常也会很强，会有较强的协调沟通能力，而目前导游的'生存状态基本上都是以兼职为主，这种生存状态，也从很大程度上导致了其责任心的下降，因其兼职故而也缺少有效的服务技能培训。旅行社不是不想有自己的全职导游，而是因为旅游业的季节性特别强，旺季再多导游也不够用，进入12月份以后的3个月淡季对于小旅行社而言，可能1个导游都嫌多，这个微利行业人力成本应该是最大的成本了，所以这种季节性的特点也导致旅行社不敢、不能用过多的全职导游。我们公司目前全职导游有16名，在扬州地区算得上是规模庞大的一支导游队伍了，但也只能应对平常季节的客流量，遇上旺季，也只能望洋兴叹，比如贴子中所提到的西安团队，就是一个主要由兼职导游带队的团队。

　　从我们自身的角度来讲，我们必须认真反思这个行业，认真反思自已，如果不能真正将客户赢这个第一戒写到我们每个员工心里去，**旅行社终将被市场淘汰。从上周起，我们已经开始在竭尽全力探讨游客旅游体验的问题，我们希望尽快将我们的服务意识、服务技能，迅速从对人的服务，提升至对客户的服务。我们将尽已所能去改造现有的工作流程，我们相信，从我们做起，终将能够逐步改变旅游业的现状，终将实现给游客创造轻松快乐时光这个最终目标。当然，接下来可能还会有质量问题出现，还会有游客投诉，但我们会以最好的状态，迅速处理这类的质量问题，给游客一个尽可能满意的答复。

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